Refund policy
Refund policy
30-day returns
You can return an item within 30 days of delivery. What condition it has to be in depends on what it is.
Treadmills and accessories
Return the product within 30 days in its original packaging, with all accessories, components and documentation included. It may have been unboxed, assembled and tested—you are allowed to determine whether it suits your needs. It must be clean, undamaged and securely repacked for return.
Restocking fee: No restocking fee
Consumables—treadmill lubricants, cleaning products and maintenance supplies
These items must be returned unopened, with any factory seal intact and in their original packaging. For hygiene and product safety reasons, we cannot accept any bottle, spray, tube, sachet or maintenance kit that has been opened or used.
Neither rule affects your rights where an item is faulty, expired, leaking, damaged or not what you ordered — see below.
How to start a return
Email us at support@hausloom.com with your order number and the reason for the return. We will reply with return instructions. Please do not send anything back before you hear from us.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect the returned item we issue the refund to your original payment method. Your bank or card issuer may take a few more days to show it.
Faulty, expired or incorrect items
If an item arrives damaged, leaking, past its expiry date, or is not the product you ordered, contact us with photos. We replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back.
Wrong product for your machine
Compatibility on each product page is what the product’s manufacturer states. If you ordered something that does not suit your machine and the pack is unopened, it falls under the 30-day return above. If our page stated a compatibility that turns out to be wrong, that is our error and we cover the return in full.